Legal

Refunds & Cancellations

Last updated 10 October 2026

Draft — not yet reviewed by a lawyer. This refund policy describes what the platform actually does today, written from the database schema and the code rather than from a template. It has not been reviewed by counsel and should be before anyone relies on it. If something here does not match how the product behaves, the product is right and this page is wrong — tell us at mail@reallyfeproductions.com.

All-Access membership

Plans: $7.99 a month, or $79.99 a year. Each renews automatically — monthly or yearly — until you cancel.
The first month is free if you have never subscribed before: 30 days, on either plan. A card is taken at checkout, nothing is charged during the free days, and we remind you three days before they end. Cancel before then and you are never charged, and you keep All-Access until the free days run out.
Cancel any time in Settings → Membership & payments: Cancel, then Cancel anyway. It never needs a reason, and any offer we show you can be skipped. You keep access until the end of the period you already paid for, then it simply stops — no cancellation fee and no notice period — and you can undo it until then. Your badges, points and streak stay with your account.
Your first charge: if the first payment after your free days caught you out, write to us within 14 days of it and we will refund it in full.
Renewals are not refunded by default, because you had the time. If a renewal caught you out — you meant to cancel, or you never used it — write to us. We would rather refund it than keep money from somebody who did not want to spend it.
If we take the platform down or remove what you paid for, we refund the unused part.

Gift memberships

A gift is a one-time payment: 1 month $7.99, 3 months $23.97, 12 months $79.99. It never renews and never charges the person who receives it.
If the person you gift already has a paid or free-trial membership, the gift’s value goes onto their account as credit toward their next bills instead; that credit isn’t paid out if they cancel. Someone whose All-Access was given by our team can’t redeem a gift.
A gift that hasn’t been redeemed can be refunded — write to us — and its code then stops working.

Paid rooms

Refunded in full, automatically, if the host isn’t on air within 30 minutes of the start time, if the room ends less than 5 minutes after the host arrives, or if the room is called off — by the host before it starts, or by our team at any time.
Also refunded automatically: a payment that arrives after the room was called off, made free, filled up or ended without a replay, and a duplicate payment.
A room that runs 5 minutes or more and ends early is not refunded automatically, and neither is a ticket you can’t use because the host removed you, one of you blocked the other, you muted the host, or your account is restricted. If something went wrong, write to us.

Tips, Super Chats and shoutouts

Tips and Super Chats are final. Nothing refunds them automatically. If you sent one by mistake or twice, write to us; if we refund it, the receiver’s share is taken back.
A shoutout ($25) asks the host to read your message on air; whether and when they do is up to them, and it isn’t refunded automatically if they don’t. If something went wrong, write to us — a refunded shoutout leaves the host’s queue.

Vault pay-per-view

An unlock is a one-time purchase. If it didn’t play or something went wrong, write to us; if we refund it, the unlock is removed.

Tournament sponsorships

Refunded in full, automatically, if our team declines the sponsorship, if the event is called off before it deals, or if it is still unreviewed when its night arrives.
If an event is called off after it has dealt, our team will be in touch and decides any refund with you.

Promote and bookings

Bookings requested through Book are paid by a secure Stripe link we email once we have confirmed the booking in writing. They are refundable in full until work starts. Once a slot is scheduled or production has begun, what is refundable depends on what has been done, and we will tell you plainly rather than pointing at a clause. Self-serve campaigns, packages and event boosts on Promote are checked before you pay, and nothing refunds them automatically; if one can’t run as bought, write to us. If a payment is refunded or disputed, the campaign is paused.

Merchandise

Merchandise is sold and shipped through Shopify. Unworn, unwashed items in their original condition can be returned within 30 days of delivery. Faulty or wrong items are replaced or refunded, and we cover the return shipping. Custom and made-to-order pieces cannot be returned unless faulty. Start a return by emailing mail@reallyfeproductions.com with your order number.

Giveaways and tournaments

Giveaways never take money and tournaments are free to enter, so there is nothing to refund. Points spent on giveaway tickets aren’t returned — points have no cash value. See the Official Giveaway Rules.

How to ask

Email mail@reallyfeproductions.com with what you bought and what went wrong. A human reads it. Refunds go back to the original payment method and typically take 5–10 business days to appear, which is your bank’s timing rather than ours.

None of this limits rights you have under consumer law where you live.